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Systems Engineer - Support

United Technology Group (UTG) is a leading provider of information technology solutions for hundreds of mid-sized, enterprise and small businesses throughout the region. UTG is looking to hire a Systems Engineer to join our dynamic team. The Systems Engineer is an entry level technical position responsible for response, resolution and escalation of incoming technical issues and requests submitted by phone, email, chat and our client portal. The objective of the Systems Engineer is to provide excellent customer service reflecting the client focused approach that UTG takes.

Responsibilities:

  • Provide general remote desktop support, general server/systems administration
  • Demonstrate strong customer service skills to provide phone support
  • Provide remote desktop support
  • Develop/maintain documentation of client environments
  • Participate in on-call rotation that may include off-hours onsite visits

Requirements:

  • Bachelor’s degree in Information Technology or relevant work experience preferred
  • At least two industry certifications is required (MTA, CompTIA Network +, MCSA)
  • ITIL foundation is preferred
  • 2+ years of experience troubleshooting the current versions of the Windows Desktop OS
  • 1+ years of experience with administering Windows Server OS and Microsoft Exchange Server
  • Strong interpersonal, written and oral communication skills
  • Strong client service orientation
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