Managed Services Intern

Position Summary:

Our internship offers an accelerated experience in the IT industry. The program lasts between 6 and 12 months and the goal is for you to graduate and become a full-time employee at United Technology Group. During the internship you will work with a team of highly qualified IT engineers, get exposure to many exciting technologies, use cutting edge IT tools and security systems. Because we are a Managed Services Provider (MSP), you are exposed to many different networks in many different types of businesses (e.g. healthcare, finance). Join our team to jump-start your career in IT.

Essential Position Functions & Duties:

  • Demonstrate strong customer service skills to provide phone support including:
    • Listening to the customer to gain an accurate understanding of the situation
    • Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
    • Producing accurate, detailed documentation at the client, problem and incident level
    • Resolving conflict
  • Create, distribute and schedule tasks based on priority, required skills and time constraints
  • Focus on customer satisfaction and service delivery quality
  • Answer inbound calls/request in a timely fashion
  • Meet or exceed Service Desk Engineer position Key Performance Indicators (KPIs)
  • Excel in areas of:
    • UTG Core Values
    • Client service skills
    • Remote support skills
    • Professionalism and punctuality
    • Technical competencies

Compensation:

$12 to $14 per hour.

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