Systems Engineer-NOC

Summary:

United Technology Group (UTG) is a leading provider on technology information solutions for hundreds of mid-sized, enterprise and small businesses throughout the region. UTG is currently looking for an experienced Systems Engineer to join our team. The Systems Engineer is responsible for response, resolution and escalation of incoming technical client issues and requests in a timely and professional manner. 

Responsibilities:

  • Work closely with client contacts to ensure quality service and remediate any issues
  • Responsible for ensuring Level 2 and Level 3 NOC Tickets are handled in a timely and efficient manner
  • Determine root cause of complex technical issues
  • Assist with special project
  • Continuous education and technical certifications
  • Excel in the areas of UTG Core Values (Growth, Adaptability, Teamwork, Accountability)
  • Open to challenging multi-tenant environments

Requirements:

  • Bachelor’s degree or equivalent work experience
  • 5+ years of experience successfully in IT
  • Experience with Windows servers, VMware, SAN’s and networking
  • A working knowledge of the following technologies regarding implementation and troubleshooting:
    • Current firewall (Cisco ASA preferred)
    • VPN
    • Routing and switching
  • Prior experience with NOC monitoring platforms (LabTech, Kaseya, WhatsUp, Orion, etc.) is a plus
  • Prior experience in a Managed Service Provider (MSP) is a plus

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Veteran/Disability status