Systems Engineer-NOC


United Technology Group (UTG) is a leading provider on technology information solutions for hundreds of mid-sized, enterprise and small businesses throughout the region. UTG is currently looking for an experienced Systems Engineer to join our team. The Systems Engineer is responsible for response, resolution and escalation of incoming technical client issues and requests in a timely and professional manner. 


  • Work closely with client contacts to ensure quality service and remediate any issues
  • Responsible for ensuring Level 2 and Level 3 NOC Tickets are handled in a timely and efficient manner
  • Determine root cause of complex technical issues
  • Assist with special project
  • Continuous education and technical certifications
  • Excel in the areas of UTG Core Values (Growth, Adaptability, Teamwork, Accountability)
  • Open to challenging multi-tenant environments


  • Bachelor’s degree or equivalent work experience
  • 5+ years of experience successfully in IT
  • Experience with Windows servers, VMware, SAN’s and networking
  • A working knowledge of the following technologies regarding implementation and troubleshooting:
    • Current firewall (Cisco ASA preferred)
    • VPN
    • Routing and switching
  • Prior experience with NOC monitoring platforms (LabTech, Kaseya, WhatsUp, Orion, etc.) is a plus
  • Prior experience in a Managed Service Provider (MSP) is a plus


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