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Pro Services Intern

Position Summary:

Our internship offers an accelerated experience in the IT industry. The program lasts between 6 and 12 months and the goal is for you to graduate and become a full-time employee at United Technology Group. During the internship you will work with a team of highly qualified IT engineers, get exposure to many exciting technologies, use cutting edge IT tools and security systems. Because we are a Managed Services Provider (MSP), you are exposed to many different networks in many different types of businesses (e.g. healthcare, finance). Join our team to jump-start your career in IT.

Essential Position Functions & Duties:

  • Provide hand-on support of Project Engineers remote and at client locations
  • Work with a PMO team for service scheduling
  • Listening to the customer to gain an accurate understanding of the situation
  • Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
  • Producing accurate, detailed documentation at the client, problem and incident level
  • Resolving conflict
  • Meet or exceed position Key Performance Indicators (KPIs)

Excel in areas of:

  • UTG Core Values
  • Client service skills
  • Remote support skills
  • Professionalism and punctuality
  • Technical competencies

Compensation:

  • $12 to $14 per hour
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